eCards2Go Pty Ltd handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return and without any used credits. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt as long as no credits have been utilized from your order. If credits have been utilized we will review refunds on a case by case basis.
Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of eCards2Go Pty Ltd.